Use the Rescue and Smart Assistant (RSA) program on your Windows PC and the Device Help app (or Mobile Assistant app) on your Android device to:
RSA supports most Motorola and Lenovo Android devices released since 2015, regardless of warranty or bootloader status. To confirm if RSA supports your device, connect it with RSA.
RSA requires Windows 7 (32/64 bit) or later. Windows 10 is recommended.
To install RSA:
Click Restart now if no flashing operation is in progress.
RSA uses the new language after restarting.
Create an RSA account to use RSA and to register your devices with RSA.
Do either:
To log out of RSA:
For best performance, keep your RSA software current with the latest update.
RSA notifies you if an update is available when it starts. To check for RSA updates anytime, click
> Software Update.
If an update is available, click Upgrade now to install it.
To send feedback or to report an issue with RSA, click Feedback in the lower corner of the screen. If reporting an issue, attach the device information and logs.
Completing the survey shown after uninstalling RSA also helps us improve the software.