Install and set up RSA

About RSA

Use the Rescue and Smart Assistant (RSA) program on your Windows PC and the Device Help app (or Mobile Assistant app) on your Android device to:

RSA supports most Motorola and Lenovo Android devices released since 2015, regardless of warranty or bootloader status. To confirm if RSA supports your device, connect it with RSA.

Download and install RSA

RSA requires Windows 7 (32/64 bit) or later. Windows 10 is recommended.

To install RSA:

  1. Download latest installer.
  2. Double-click the installation file, then follow the on-screen instructions.

Change RSA language

  1. Click > Language.
  2. Select a language, then click OK.
  3. Click Restart now if no flashing operation is in progress.

    RSA uses the new language after restarting.

Create RSA account and log in

Create an RSA account to use RSA and to register your devices with RSA.

  1. Click .
  2. Do either:

    • Click Sign in or Sign up to log in with your Lenovo ID or to ceate a Lenovo ID.
    • Click Legacy Login to log into an account created with the Lenovo Moto Smart Assistant client (LMSA is previous version of RSA). If you forgot your password, click Forgot password? to reset the password.

To log out of RSA:

  1. Restart RSA.
  2. From the start screen, click > Log out.

Change password for legacy LMSA account

  1. Log into the legacy account that you created with Lenovo Moto Smart Assistant (LMSA is previous version of RSA).
  2. Click > Change password.
  3. Enter the old and new password, then click Change password.

Update RSA

For best performance, keep your RSA software current with the latest update.

RSA notifies you if an update is available when it starts. To check for RSA updates anytime, click > Software Update.

If an update is available, click Upgrade now to install it.

Send feedback or report issue

To send feedback or to report an issue with RSA, click Feedback in the lower corner of the screen. If reporting an issue, attach the device information and logs.

Completing the survey shown after uninstalling RSA also helps us improve the software.