Get support

View answers to frequently asked questions

  1. On the Support tab, click Tips.

  2. Do one of the following:

    • In the search box, type the model name of your device and click .
    • If your device is registered with your RSA account, log into RSA, click the Registered devices button, then select your device.
    • Click the button for your device type, then select your model from the lists.
Tips
  • Frequently asked questions are also available at the Motorola or Lenovo support sites for your device model.
  • For Motorola phones, learn how to use features and fix issues at Settings > Help.

Ask other device owners

  1. On the Support tab, click Forum.
  2. Select your device type.
  3. When the forum page loads, navigate to the forum for your device.
TipYou can also access these user forums online for Motorola and Lenovo devices.

Chat with Motorola

On the Support tab, click Moli (not available in all regions) to chat with Motorola Support.

Chat sessions start with a chatbot, but if you need more help during business hours you can chat with a person.

Check warranty status

  1. On the Support tab, click Warranty.

  2. In the search box, enter your device’s serial number or IMEI, or select a registered device.

    • To view the IMEI for your phone, dial *#06# on your phone.
    • To view the IMEI or serial number for your tablet, go to Settings > System > About tablet on your tablet.