RSA uses the Mobile Assistant app to record if the current version of the Device Help app is not available on your phone.
To record your device screen:
- Connect phone with RSA using USB cable.
- On the Toolbox tab, click Screen Recorder.
- In RSA click
to launch the Mobile Assistant app on your phone in record mode. In the Mobile Assistant app, do any of the following:
- To change recording settings, touch
. - To start recording, touch

To stop or pause recording, do one of the following:
- In RSA, click
to switch to the Mobile Assistant app, then touch
to pause or
to end recording. - On your phone, swipe down the RSA notification and touch
to pause or
to end recording.
- In the Screen Recorder window, select the videos you want to save, click Export, then specify a location to save them.