Phone won't turn on

If your phone isn't starting, won't turn on, has a black or blank screen, or turns on but immediately turns off, try these steps to fix the issue.

1. Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.

   This should restart (or "reboot") your phone.

2. Charge the phone.

   Your phone must have at least 5% charge to turn on. If your phone has a sign-of-life indicator, look for a white light near the top front of the phone. This indicates that the phone is charging but battery is too low to power the screen.

   Tips

   • Remove any case, as this may impede the charger/port connection.
   • Use the charger that came with the phone.
   • Check that the charging cable fits snugly into the phone and that the cable fits snugly into the outlet.
   • If you're having trouble charging, try these troubleshooting steps.
3. If you don't see a battery icon after you plug your phone in to charge, the issue could be with your screen. Check if your phone rings by calling it from another phone. If it rings, the issue is with your screen and you can try these troubleshooting steps.
4. Perform an external reset of your phone. Learn how.