The TurboPower Pack charges the phone battery faster when phone battery is low. The charge rate slows as charging progresses or phone temperature increases. When your TurboPower Pack is empty, it should take about 20 minutes to charge it to 50%. The charging rate slows as charging progresses.
If Efficiency - more battery mode is on, switch to Turbo - faster charging mode.
Check connection:
Reset TurboPower Pack:
Pressing the battery status button about 7 seconds also resets the mod.
If problem still occurs, restart phone.
Motorola can help you troubleshoot any Moto Mod, regardless of where you purchased it.
For returns or repair service, contact the retailer where you purchased the Moto Mod.
Contact Motorola Support at www.motorola.com/mymotomods.