Fix a problem

Slow charge rate

The TurboPower Pack charges the phone battery faster when phone battery is low. The charge rate slows as charging progresses or phone temperature increases. When your TurboPower Pack is empty, it should take about 20 minutes to charge it to 50%. The charging rate slows as charging progresses.

TurboPower Pack doesn’t fully charge phone

If Efficiency - more battery mode is on, switch to Turbo - faster charging mode.

Can’t connect TurboPower Pack

  1. Remove the TurboPower Pack and clean the contacts.
  2. Turn your phone off and then on again.
  3. Re-attach and check the status bar for .

TurboPower Pack isn’t charging phone

Check connection:

  1. Remove TurboPower Pack and clean contacts.
  2. Re-attach and check the status bar for .

Reset TurboPower Pack:

  1. Attach TurboPower Pack.
  2. Go to Settings > Moto Mods > About this Moto Mod.
  3. Touch Restart Moto Mod.
  4. Check status bar for .

Pressing the battery status button about 7 seconds also resets the mod.

If problem still occurs, restart phone.

Need more help?

Motorola can help you troubleshoot any Moto Mod, regardless of where you purchased it.

For returns or repair service, contact the retailer where you purchased the Moto Mod.

Contact Motorola Support at www.motorola.com/mymotomods.