Reset connections, settings, or apps

Try these resets if you’re having issues with specific features on your phone. If the reset doesn’t resolve issues, you can take the larger step of resetting your phone.

Reset eSIM

Use this reset if you're changing phones or changing SIMs.

What gets deleted/removed when you reset

This removes the eSIM from your phone. It does not affect your mobile data account. To close an account, contact your carrier.

Reset

  1. Go to Settings > System > Reset options.
  2. Tap Erase eSIMs.

Reset Wi-Fi, cellular data, and Bluetooth

Use this reset if:

  • Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
  • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop.
  • Bluetooth doesn't work or disconnects automatically.
  • VPN doesn't work as expected.

What gets deleted/removed when you reset

  • All Wi-Fi devices and passwords set up on your phone
  • All cellular/mobile settings, like preferred cellular network
  • All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
  • All VPN configurations set up on your phone

You cannot choose individual connections to reset; they will all reset.

Reset

If you're having problems with connections, review this information first:

Then, if you’re still experiencing problems, try resetting all network settings:

  1. Go to Settings > System > Reset options.

  2. To reset your network connection, tap Reset Mobile Network Settings.

  3. To reset other connections, tap Reset Bluetooth & Wi-Fi.
  4. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.

Reset battery, display, and storage settings

Use this reset if you have:

  • Battery issues: poor battery performance, excessive battery drain, charging cycle issues, miscalibrated battery percentage readings
  • Display issues: flickering screen, color calibration problems, features like Dark mode or Adaptive brightness aren't working correctly
  • Sluggish phone performance
  • Incorrect calculation of available storage space
  • Issues installing or updating an app

If you’re unsure about the source of your issue, use this reset to see if it resolves the issue. This won't affect your data, apps, or personal settings. It's less drastic than a full factory reset, which erases everything.

What gets deleted/removed when you reset

  • Changes you made in Settings > Battery, Display, or Storage
  • App-specific battery optimizations (After you reset, the phone will relearn your charging patterns and app usage, potentially improving battery life over time.)
  • Unnecessary cache data and any corrupted system files

Your personal data, like photos contacts, and apps, will not be deleted. The reset only affects the system's management of those areas.

Reset

  1. Go to Settings > System > Reset options.
  2. Tap Reset device settings and unlock the phone.
  3. To confirm you want to reset, tap Reset device settings again.

Reset app preferences

This reset doesn't allow you to choose individual apps; all apps will be reset.

Before resetting all apps, if you're having trouble with one or two apps, reset the apps individually.

If you still experience the following issues, then reset all apps:

  • App crashes frequently or won't open
  • App doesn't behave as expected
  • App uses too much battery or data
  • App sends error messages or notifications
  • App causes phone to be slow or unresponsive

What gets deleted/removed when you reset

  • Selections you made for default apps to use for specific functions or to open specific file types; you’ll be asked to choose again.
  • Apps you disabled manually to prevent them from showing in the app tray or on the home screen will reappear; you can disable them again.
  • Preferences you set for app notifications, like hiding notification content from the lock screen; you can reset these.
  • Changes in background data and app permissions.

Reset

To reset all apps:

  1. Go to Settings > System > Reset options.
  2. Tap Reset app preferences.
  3. Tap Reset apps.

Reset baseband settings

This resets your phone's mobile network connections. Use it if:

  • Your mobile signal is weak
  • Calls frequently drop
  • Your phone has difficulty connecting to mobile data

What gets deleted/removed when you reset

  • Mobile access point name (APN)
  • Selected mobile network mode
  • Other network-specific settings

Reset

  1. Go to Settings > System > Reset options.
  2. Tap Reset baseband settings.
  3. Tap Reset and restart.