When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar.

To answer an incoming call:

• Flip the phone open.
• On the Incoming call screen, touch Answer.
• On the lock screen or external display, swipe up to answer a voice call, or swipe the caller's icon/picture up to answer a video call.

During a call, you can use the keypad to enter numbers or codes, use speakerphone or a paired Bluetooth device, and add other people to the call. Learn more.

If you don’t want to talk to the caller, you can:

• Divert the call to voicemail. On the Incoming call screen, touch Dismiss. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail.
• Respond with a text message. On the lock screen or on the external display, touch . You can customize these default messages.
• Block all calls from that number.

You can:

• Quickly silence the ringer. Press Volume Down on the side of the phone.
• Silence ringtones during hours you specify. Use Do Not Disturb.
• Choose a unique ringtone for specific people. You'll know instantly who's calling.
• Get notified of incoming calls when you're on a call. Set up call waiting.
• Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting.

If your phone isn't answering the call when you flip it open, make sure Flip open to answer is turned on.

If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times.

If you’re having other issues, try these troubleshooting steps.