While listening, you can:

• Adjust the volume. Use the Volume button on the side of the phone.
• Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch .
• Use a paired Bluetooth device. Touch to use or stop using the device.
• Mute your microphone. Touch . You can hear the caller but they can’t hear you.

Touch on the call screen to use the numeric keypad.

When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button.

To hide the call and use other apps, touch .

To return to the call, swipe the status bar down and touch Ongoing call.

If call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is put on hold.

To switch between calls, touch .

To merge the calls, touch .

Touch on the call screen.

Or, swipe down from the top of any other screen to view the call notification and touch Hang up.

If you’re having issues, try these troubleshooting steps.