It protects the manufacturing defects and hidden defects of the “Products” and “Accessories” (such as batteries and cables) of the Motorola trademark, described in the space that for such purpose is established on the back of this Guarantee Policy, which covers all of the parts, components, accessories and labor of Motorola Products, as well as the transportation costs that derive from fulfilling this policy, within its service network.

The Motorola “Products” that this guarantee protects include (a) cellular phones, (b) smart phones (pocket computer and cellular phone), (c) beepers, (d) two-way radios, (e) wireless phones.

Motorola, free of charge for you, shall have the option to repair or replace the “Products”, “Accessories” and components that present problems and are covered by the Guarantee. Motorola Comercial, S.A. de C.V. shall use used, equally functioning, refurbished, repaired or second hand parts or spare parts to repair the “Product.” Software updates shall not be provided.

The duration of the guarantee shall be one year starting from the purchase date of the new “Product” or “Accessory” at an authorized establishment, unless the Limited Warranty provides a longer duration for certain models.

To demand the fulfillment of this guarantee, the address where the “Product” or “Accessory” was purchased must be sent to the address of the Person Responsible for the “Products” and “Accessories” in Mexico:

Motorola Comercial S.A. de C.V.
Avenida Antonio Dovalí Jaime No 70
Torre A, Piso 14
Colonia Zedec Santa Fe
Alcaldía Alvaro Obregón
México, Ciudad de México C.P. 01219
Número telefónico: 800 021 0000

or to the address of the authorized service center (which you can consult free of charge by calling 800 021 0000) and presenting the “Product” or “Accessory” with its parts and components.

To exercise this guarantee, you must present the “Product” or “Accessory” and this Guarantee Policy duly sealed by the establishment where it was purchased. In the event that this policy was not established on the date in which the “Product” or “Accessory” was purchased, you must present the receipt from this purchase.

The guarantee shall not be valid:

• When the “Product” or “Accessory” had been used in conditions other than normal.
• When the “Product” or “Accessory” had not been operated in accordance with the accompanying usage instructions.
• When the “Product” or “Accessory” had been changed or repaired by people who are not authorized by the national manufacturer, importer or respective responsible retailer.

Motorola shall notify the consumer if the service request is covered by this guarantee policy; in the event that it is not covered, Motorola shall inform the consumer of the availability, prices and other conditions that apply to repairing the “Product”.

Motorola shall only replace the “Product” or “Accessory”, upon turning in the “Product” or “Accessory” purchased.

For more information about the “Product” that needs repairs that are not covered by this guarantee, please call 800 021 0000.

Product model:

Product purchase date:

Seal of authorized distributor or establishment where Product was purchased: