For best performance, keep your Moto 5G software up to date.
When a Moto 5G software update is available to install, your phone notifies you to restart the Mod to install the update. Keep the Moto 5G attached until a notification confirms that your Moto 5G is updated.
Restarting your Moto 5G can clear up some issues. To restart it, do one of the following:
If an issue still occurs, try Settings > Moto Mods > About this Moto Mod > Erase all data (factory reset) to reset the Moto 5G to its original condition.
The Moto 5G has a non-removable SIM that must be activated before use.
To verify that SIM is provisioned:
Motorola Support (www.motorola.com/mymotomods) can help resolve issues with any Moto Mod, regardless of where you purchased it.
For returns or repair service, contact the retailer where you purchased the Moto Mod.