If you’re using a TYLT-brand dock, slide your phone up, along the dock, until the wireless charging engages (status bar shows charging icon). Once engaged, slide your phone back down to rest at the bottom of the dock.
Motorola can help you troubleshoot any Moto Mod, regardless of where you purchased it.
For returns or repair service, contact the retailer where you purchased the Moto Mod.
Contact Motorola Support at www.motorola.com/mymotomods.