Fix a problem

Status lights

Moto Smart Speaker uses lights to visually communicate what it’s doing.

Light status Description
Red light

Voice activation is off.

Touch to enable voice activation.

Orange light System error or Alexa is connecting to your Wi-Fi network. Check that phone has a data connection, then try request again.
All lights off Alexa is active and waiting for request
Solid blue light Listening
Pulsing cyan light Thinking
Alternating cyan and blue lights Speaking
Pulsing yellow light Message or notification is waiting for you. Say “Play my messages”.

General troubleshooting tips

For best performance, keep your Moto Smart Speaker software up to date.

A software update for your Moto Smart Speaker may fix a problem that you’re experiencing. Your phone notifies you when an Moto Smart Speaker software update is available, but you can check for updates anytime.

To check if a software update is available:

  1. Attach speaker to phone.
  2. Go to Settings > Moto Mods > About this Moto Mod.
  3. Touch Software updates.
  4. If an update is available, follow the onscreen instructions to install it.

Restarting your Moto Smart Speaker can clear up some issues. Go to Settings > Moto Mods > About this Moto Mod > Restart Moto Mod.

Need more help?

Motorola can help you troubleshoot any Moto Mod, regardless of where you purchased it.

For returns or repair service, contact the retailer where you purchased the Moto Mod.

Contact Motorola Support at www.motorola.com/mymotomods.