Camera issues

Photo looks blurry

Wipe the lens clean with a soft, dry cloth and retake the photo.

If new photos still look blurry:

  • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality.
  • Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use zoom during the shot itself, pixelation will be more evident.
  • If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for outdoor shots; the algorithm that stitches the images together isn’t optimized for indoor, up-close shots.

Selfies are flipped

If your selfies are reversed, switch the Selfie mirror setting. This won’t correct photos you’ve already taken, but new selfies will have the orientation you want.

Error: Please restart Camera to continue

After each troubleshooting step, check to see if the issue is fixed:

  1. Turn your phone off and then on again.
  2. Clear the cache for the Camera app.
  3. Check for updates to your Camera app.

  4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.

    If the camera works correctly in safe mode, a third-party app is probably causing the issue.

Error: Camera Busy

This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera.

After each troubleshooting step, check to see if the issue is fixed:

  1. Turn your phone off and then on again.

  2. Check which apps have permission to access the camera.

    Settings > Security & privacy > Privacy > Permission manager > Camera

    Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don’t use.

  3. Clear the cache and data for the Camera app.

Error: Trash is full

If you’re getting messages about the trash being full:

  1. Open the Photos app.
  2. Touch Collections > Trash.
  3. Touch > Empty trash.
  4. Touch Delete permanently to confirm the deletion.

Error: 03400001 or similar number

If you see a numeric error code (0xxxxxxx):

  1. Restart your phone.

  2. If you still see the errror, then your phone needs repair.

    To request a repair, contact Motorola support.