Troubleshooting tasks

Update the app

  1. Open the Play Store app.
  2. Touch your profile icon > Manage apps & device.
  3. Touch See details and look for the Moto Camera 2 app:

    • If it's listed, touch Update next to its name.
    • If you don't see it, you already have the newest version of the app.

Troubleshoot with safe mode

Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by an app you intalled. Use safe mode to start your phone with only the original software and apps. If the issues go away in safe mode, the problem is probably from an app you downloaded.

To restart in safe mode:

  1. Press & hold the Power button.
  2. When it restarts, you'll see Safe mode across the bottom of the home screen, and all widgets and third-party apps will be disabled.

  3. Use your phone and see if the problem has gone away. Remember, you won’t be able to use any downloaded apps.

If the problem goes away:

  1. To exit safe mode, restart your phone.
  2. One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether removing that app solved the problem.
  3. Once you delete the problematic app, you can restore the other apps you removed during testing.

Exit safe mode

Press & hold the Power button, then touch Restart .

Or, hold the Power button for about 30 seconds, or until your phone restarts.

Clear app's cache or data

  1. Touch & hold , then touch .
  2. Do one of the following:

    • To free up space by removing temporary files, touch Storage & cache > Clear cache. Over time, the cache builds up again, so repeat if a problem occurs.
    • If problems still occur, then delete all data saved in the app by touching Storage & cache > Clear storage. Be careful - there’s no way to undo this.