Screen is cracked or damaged

Screen is scratched or cracked

In most cases, this type of physical damage isn't covered by warranty.

However, our repair center will be able to repair your phone for a fee. To request a repair, visit this site.

Lines or spots on the display

In some cases, this type of damage isn't covered by warranty, due to physical damage.

However, our repair center can evaluate your phone and determine if this is a covered warranty repair. To request a repair, visit this site.

Other issues

If your screen is frozen, try these troubleshooting steps.