Charging problems

If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed.

1. Make sure the USB plug fits securely into the phone.
2. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

3. If you're charging by connecting to a wall outlet:

   • Use the charger that came with the phone.
   • Inspect the charger for damange to the wire or plug. If you see damage, try charging by connecting to your computer with a USB cable.
   • If the outlet you’re using is controlled with a switch, check that it is turned on.
   • Check the outlet for damage or loose parts. If you see damage, try another outlet.

4. If you're charging by connecting to your computer, check the USB connection:

   1. Swipe the status bar down.
   2. Touch the USB notification.
   3. Touch Charging only.
5. Reboot the phone by holding the Power button for 7-10 seconds.
6. Reset the phone.