After each step, check to see if the issue is fixed:

1. Turn your phone off and then on again.

   Press and hold the Power button, then touch Power off.

2. Check that you have not disabled permissions for the app. If any permissions are turned off, turn them on and try using the app again.
3. Update the app.
4. Force stop the app. This completely shuts down the app, including any background services that may be causing your issue.
5. Clear the app’s cache. This frees up space by removing temporary files.
6. Clear the app’s data. This erases all data saved in this app.

7. Contact the app’s developer.

   1. Open the Play Store app.
   2. Touch > My apps & games.
   3. Touch the app and swipe down to see contact information.
8. If all else fails, delete the app.

If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode.

To exit safe mode, turn your phone off and then on again.

For help with Play Store, read Google's troubleshooting information.

For help with Gmail, read Google's troubleshooting information.

After each step, check to see if the issue is fixed:

1. Check for updates to the app.
2. If you can open the app, touch or > Help and look for troubleshooting information.
3. Clear the app's cache.

4. Go to the developer’s website for support.

   1. Open the Play Store app.
   2. Touch > My apps & games.
   3. Touch the app and swipe down to see a link to the website.