The phone is slow or unstable

If a certain app is slow, try these app-specific troubleshooting steps.

If your phone is slow when viewing online content, it could be an issue with your connection. If you're on Wi-Fi, use a different Wi-Fi network, switch to mobile data or contact your Internet service provider. If you're using a mobile connection, switch to Wi-Fi.

If all apps are slow, it's probably an issue with your phone, not an app on your phone. Try these troubleshooting steps. After each step, check to see if the issue has been fixed:

1. Turn your phone off and then on again.

   • If your phone is frozen, reboot it by pressing and holding the Power button for 7–10 seconds.

2. Check for system updates.

   Go to Settings > System updates.

3. Check for app updates.

   Open the Play Store app and touch your profile icon > Manage apps and device.

4. Check available storage and clear space if needed.
5. Reset device settings to remove any unnecessary cached data or corrupted system files. Note that this resets Battery, Display and Storage settings, so any changes you made to those settings will be undone. Update those settings after reset as needed.