Find problem apps with safe mode

Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by an app you installed. Use safe mode to start your phone with only the original software and apps. If the issues go away in safe mode, the problem is probably from an app you downloaded.

Step 1: Restart in safe mode

  1. Do one of the following:

    • Press & hold the Power and Volume up buttons at the same time.
    • Swipe down from the top of any screen and tap .

  2. Touch & hold Power off. Then tap OK to restart in safe mode.

Step 2: Check if the problem goes away

Use your phone and see if the problem has gone away. Remember, you won’t be able to use any downloaded apps.

If the problem goes away, an app is probably causing your problem, so you should exit safe mode and check your apps.

If the problem doesn't go away, an app’s not the cause. Try these performance troubleshooting steps next.

Step 3: Exit safe mode

Press & hold the Power + Volume up buttons simultaneously, then tap Restart .

Or, hold the Power button for about 30 seconds, or until your phone restarts.

Step 4: Check your apps

  1. One by one, delete recently downloaded apps.

    Keep a list of the apps as you go.

  2. After you delete each app, restart your phone.

    See whether removing that app solved the problem.

  3. Once you’ve found and deleted the problematic app, you can restore the other apps you removed during testing.