When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar.

To answer an incoming call:

• On the Incoming call screen, tap Answer.
• On the lock screen, swipe up to answer a voice call, or swipe the caller's icon/picture up to answer a video call.

During a call, you can use the keypad to enter numbers or codes, use speakerphone or a paired Bluetooth device, and add other people to the call. Learn more.

You can set your phone to automatically answer calls after 2, 5, or 10 seconds when you're using a headset (wired or Bluetooth).

1. Touch .
2. Touch > Settings.

3. Do one of the following:

   • If your phone has one SIM, touch Calls.
   • If your phone has two SIMs, touch Calling accounts and select the SIM.
4. Touch Auto answer on headset and select a duration.

If you don’t want to talk to the caller, you can:

• Divert the call to voicemail. On the Incoming call screen, tap Decline. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail.
• Respond with a text message. On the lock screen, tap . You can customize these default messages.
• Block all calls from that number.

You can:

• Quickly silence the ringer. Press Volume Down on the side of the phone.
• Silence ringtones during hours you specify. Use Do Not Disturb.
• Choose a unique ringtone for specific people. You'll know instantly who's calling.
• Get notified of incoming calls when you're on a call. Set up call waiting.
• Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting.

If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times.

If you’re having other issues, try these troubleshooting steps.