Make calls over Wi-Fi

About Wi-Fi calling

Some carriers support Wi-Fi calling to make and receive calls and text messages from locations where your cellular signal is poor or not available. Contact your carrier to confirm that they support Wi-Fi calling for your phone.

Calls and texts that are made over a Wi-Fi network use your existing cellular rate plan, even when roaming:

  • Calls and texts to numbers in your home country are charged the same as your regular cellular calls.
  • Calls and texts to international numbers are charged at international rates.

When connected to a Wi-Fi network, your phone automatically switches between cellular and Wi-Fi networks for calls and texts based on the signal strengths.

Turn Wi-Fi calling on or off

If your carrier supports Wi-Fi calling, you need to turn it on.

  1. Go to Settings > Network & internet > SIMs & mobile network.

  2. Tap Wi-Fi calling.

    Depending on your carrier, the Wi-Fi calling setting may be in your Phone app at more options icon > Settings > Calling accounts > your SIM > Wi-Fi calling.

    If you don’t see this option, your carrier doesn’t support this feature.

  3. Turn it on toggle on switch or off toggle off switch.

Make Wi-Fi call

  1. Make sure that:

  2. Make the call as usual.

Depending on your carrier, you’ll see a Wi-Fi calling icon in the status bar, start and end call buttons, or the active call status indicator when your call is over a Wi-Fi network.

If you're not connected to Wi-Fi, calls use your carrier’s mobile network.

If Wi-Fi calling isn’t working

If you're outside your carrier's network and want to use Wi-Fi calling instead of roaming on another carrier’s network:

  1. Go to Settings > Network & internet > SIMs & mobile network.
  2. If your phone has two SIMs, tap the SIM set up for Wi-Fi calling.
  3. Tap Wi-Fi calling.
  4. Set your roaming or calling preference to Wi-Fi.

Other reasons why Wi-Fi calling may not work:

  • If you're in airplane mode, a Wi-Fi call will drop when you lose your Wi-Fi connection.
  • When traveling internationally, some carriers require turning on Wi-Fi calling before leaving your home country.
  • Some countries don't allow Wi-Fi calling, and some carriers restrict Wi-Fi calling to and from certain countries. See your carrier for details.
  • Some carriers require you to set up an emergency 911 address to enable Wi-Fi calling.

Calling 911 with Wi-Fi calling

Calls to 911 are made over Wi-Fi only if the cellular network is unavailable.

Your phone is associated with an emergency address used by emergency responders when you make a call to 911 over Wi-Fi in the US. It's important to change this address when you change locations.

911 calls made over Wi-Fi may be delayed or unsuccessful if:

  • The 911 system doesn't recognize the address
  • You're experiencing a power outage
  • Your Wi-Fi connection isn't working

Learn how to update your emergency address.

ImportantWhen you call 911, always tell the operator your location.