Connect to VPNs

A virtual private network (VPN) encrypts your internet traffic, making it harder for hackers, ISPs, and third parties to see what you’re doing online and intercept your sensitive data (emails, banking information, passwords). Connecting to one on your phone will:

  • Protect your privacy
  • Encrypt your internet connection when using public Wi-Fi
  • Enable a secure connection to private networks (workplace or home) from anywhere

Add a VPN

Step 1: Get VPN information

Contact your VPN provider (personal VPN) or your network administrator (work VPN) for information needed to set it up. You might need to install a VPN app and start the set-up process in that app.

Step 2: Enter VPN information

  1. Go to Settings > Network & internet.
  2. Tap VPN. If prompted, set a screen lock PIN or password.
  3. Tap plus icon.
  4. Choose the type of VPN and enter settings from the network administrator.
  5. Tap Save.

The network is stored in the VPN list so you can select it when you need to connect.

Use a VPN

If you set up multiple VPNs, you can only connect to one at a time.

Connect

  1. If you haven't already, add the VPN.
  2. Go to Settings > Network & internet > VPN.
  3. Tap the VPN to use.
  4. Enter your username and password.

  5. Tap Connect.

    If you use a VPN app, the app opens.

When connected, you'll see in the status bar.

Stay connected all the time

  1. Go to Settings > Network & internet > VPN.
  2. Next to the VPN you want to change, tap Settings settings icon.

  3. Check Always-on VPN.

    Not all VPN apps support this option. If you don’t see Always-on VPN, then your VPN app doesn’t support it.

Disconnect or forget a VPN

  1. Go to Settings > Network & internet > VPN.
  2. Next to the VPN you want to disconnect, tap Settings settings icon.

  3. Adjust settings:

    • To disconnect, turn off that VPN.
    • To remove the VPN from your phone, tap FORGET.

Fix an issue

VPN is missing from Settings > Network & internet

  1. Install a VPN app from Play Store, then check if you see the option at Settings > Network & internet.
  2. In Settings, search for “VPN”.

  3. If still missing, it's likely a firmware issue or system-level restriction:

    • Check if a software update is available for your phone.
    • Contact your VPN provider or network administrator regarding permissions.

VPN disconnects

  1. Go to Settings > Apps > Special app access.
  2. Tap Unrestricted mobile data and turn it on toggle on switch for your VPN app.