Unlock with your face

Before using face matching

Keep in mind that:

  • If your phone has been locked for more than 4 hours, face matching won't work until you first unlock with another method.
  • Looking at your phone can unlock it, even when you don't intend to.
  • Your phone can be unlocked by someone who looks a lot like you.
  • Your phone can be unlocked by someone else if it's held up to your face while your eyes are open. Keep your phone in a safe place. To prepare for unsafe situations, you can turn on lockdown.

Set up face matching

  1. Go to Settings > Security and privacy > Device unlock > Face unlock.
  2. If you haven't yet set up a screen lock, you'll need to set up a backup screen lock method.
  3. Follow the onscreen instructions. Be sure to frame your entire face with the outline.

    Face matching data is stored securely on the phone.

  4. Select face unlock options.

Whenever you turn on or wake the phone, it will search for your face and unlock the screen when it recognises you.

Unlock your phone

Show your face to the lock screen.

If it doesn't recognise you, it stays locked and displays one of these icons.

IconHow to unlock
Use your password, PIN or pattern
Use the fingerprint sensor

Change unlock options

For direct access to your Home screen or last-used app

Skip the power button and just show the phone your face to unlock and go straight to your Home screen or last-used app. To set it up:

  1. Go to Settings > Security and privacy > Device unlock > Face unlock.
  2. Turn both Lift to unlock and Skip lock screen on .

Turn off face matching

  1. Go to Settings > Security and privacy > Device unlock > Face unlock.
  2. Unlock your phone.
  3. Tap Delete face data.

    The phone will no longer recognise your face and the data is deleted. To turn it on again, set up face matching again.

Fix an issue

If you're having trouble getting the phone to recognise your face:

  1. Go to Settings > Security and privacy > Device unlock > Face unlock.
  2. Unlock your phone, then tap Redo face scan.
  3. Make sure that you are in a well lit environment. Avoid low light, strong light and backlit environments to ensure that the face image is clear.
  4. Follow the onscreen instructions.