Insert and remove SIM and SD cards

About the SD card

Your phone supports an optional microSD card up to 2 TB (when available).

A Class 2, 4, or 6 card is sufficient.

Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices. After you insert the card, be sure to update settings within media apps (like camera, music, and podcast apps), so they use the card to store content you create or download.

You can't store apps on the SD card because it is portable storage.

Insert or replace cards

  1. If you want to remove the SD card, eject it first.
  2. Insert the tool into the hole in the tray and gently push to pop it out.

  3. Insert or remove the cards as needed.

    To use an SD card and a SIM card:

  4. Push the tray back into the phone.

NoteIf you need to activate a SIM, contact your carrier.

Fix an issue

Select an issue to see troubleshooting steps.

SIM card

SIM not recognized

Can’t make calls

Can't answer calls

SD card
Phone doesn't recognize card