Insert or remove SIM card

Your phone might support using an eSIM (embedded SIM card), in addition to the physical SIM card. Contact your carrier for details.

Set up eSIM

If your carrier provided you with an eSIM:

  1. If you don't have a network connection, connect to Wi-Fi.
  2. Go to Settings > Network & internet > SIMs & mobile network.
  3. Tap the option to download and set up an eSIM, then follow onscreen instructions.

Insert or remove physical card

  1. Close the phone and turn it face down.

  2. Insert the SIM tool into the tray hole and gently push to pop it out.

  3. Insert (gold contacts down) or remove the card.

  4. Push the tray back into the phone.

NoteIf you need to activate or resize a SIM, contact your carrier.

Erase eSIM

You may need to erase your eSIM:

  • When you transfer the eSIM number to another phone
  • If you're giving the phone to someone else or trading it in
NoteOnly erase your eSIM when instructed to do so by a support technician.

When you erase an eSIM, you remove the following capabilities from the phone:

  • Calling
  • Mobile data usage
  • Messaging

Erasing the eSIM does not cancel your mobile data services. To cancel your services, contact your carrier.

To erase an eSIM:

  1. Go to Settings > System > Reset options.
  2. Tap Erase eSIMs > Erase.

To restore an eSIM you erased, contact your carrier.

Fix an issue

If you’re having problems, try these troubleshooting steps.