Insert or remove the SIM card

Your phone might support using an eSIM (embedded SIM card), in addition to the physical SIM card. Contact your carrier for details.

Set up eSIM

If your carrier provided you with an eSIM:

  1. If you don't have a network connection, connect to Wi-Fi.
  2. Go to Settings > Network & Internet > SIMs and mobile network.
  3. Tap the option to download and set up an eSIM, then follow the on-screen instructions.

Insert or remove physical card

  1. Close the phone and turn it face down.

  2. Insert the SIM tool into the tray hole and gently push to pop it out.

  3. Insert or remove the cards as needed.

    To use one SIM card:

    If you're using two SIM card, turn the tray over and insert (gold contacts up) the second card.

    To see if your phone supports two physical SIM cards, go to Settings > About phone > Device details. If you see SIM status (sim slot 1) and SIM status (sim slot 2), then you can use two physical SIMs.

  4. Push the tray back into the phone.

NoteIf you need to activate or resize a SIM, contact your carrier.

Erase eSIM

You may need to erase your eSIM:

  • When you transfer the eSIM number to another phone
  • If you're giving the phone to someone else or trading it in
NoteOnly erase your eSIM when instructed to do so by a support technician.

When you erase an eSIM, you remove the following capabilities from the phone:

  • Calling
  • Mobile data usage
  • Messaging

Erasing the eSIM does not cancel your mobile data services. To cancel your services, contact your carrier.

To erase an eSIM:

  1. Go to Settings > System > Reset options.
  2. Tap Erase eSIMs > Erase.

To restore an eSIM that you erased, contact your carrier.

Fix an issue

If you're having problems, try these troubleshooting steps.