Insert and remove SIM and SD cards

Insert or replace cards

CautionMake sure you use the correct size SIM card, don't cut the SIM card and don't use adapters with your SIM card.
  1. If you are removing an SD card, unmount it first (Settings > Storage).

  2. Insert the tool into the hole in the tray and gently push to pop it out.

  3. Insert or remove the cards as needed.

    To use an SD card and a SIM card:

    Or, to use two SIM cards (dual-SIM models only):

  4. Push the tray back into the phone.

NoteIf you need to activate a SIM, contact your carrier.

Fix a problem

Select a problem to see troubleshooting steps.

SIM card

No signal/SIM not recognised

Can't make calls

Can't answer calls

SD card
Phone doesn't recognise card