Can't transfer files or connect to computer

If you're having problems using a USB connection to connect your phone to your computer, try these troubleshooting steps.

Check your computer

Windows computer

  1. Check your computer’s settings to make sure that Windows automatically detects new hardware.
  2. Restart your computer.

Mac computer

  • Check that your computer is running Mac OS X 10.5 and up.
  • Check that your computer has Android File Transfer installed and open it.
  • Restart your computer.

Check your phone

  1. Check if a software update is available for your phone.
  2. Hold down your phone's power button for 5-7 seconds, or up to 30 seconds.

Check your USB connection

  1. Try a different USB cable. Not all USB cables can transfer files.
  2. To test the USB port on your phone, connect your phone to a different computer.
  3. To test the USB port on your computer, connect a different device to your computer.