Reset connections, settings, or apps
Try these resets if you’re having issues with specific features on your phone. If the reset doesn’t resolve issues, you can take the larger step of resetting your phone.
Reset Wi-Fi, cellular data, and Bluetooth
Use this reset if:
- Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
- Cellular/mobile data: No signal and
- Bluetooth doesn't work or disconnects automatically.
- VPN doesn't work as expected.
What gets deleted/removed when you reset
- All Wi-Fi devices and passwords set up on your phone
- All cellular/mobile settings, like preferred cellular network
- All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
- All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
- Wi-Fi
- Bluetooth
- Cellular data
- Hotspot (internet sharing)
Then, if you’re still experiencing problems, try resetting all network settings:
- Go to Settings > System > Reset options.
To reset your network connection, tap Reset Mobile Network Settings.
If you're using dual SIMs, select the SIM to reset for mobile data settings.
- To reset other connections, tap Reset Bluetooth & Wi-Fi.
- Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset app preferences
This reset doesn't allow you to choose individual apps; all apps will be reset.
Before resetting all apps, if you're having trouble with one or two apps, reset the apps individually.
If you still experience the following issues, then reset all apps:
- App crashes frequently or won't open
- App doesn't behave as expected
- App uses too much battery or data
- App sends error messages or notifications
- App causes phone to be slow or unresponsive
What gets deleted/removed when you reset
- Selections you made for default apps to use for specific functions or to open specific file types; you’ll be asked to choose again.
- Apps you disabled manually to prevent them from showing in the app tray or on the home screen will reappear; you can disable them again.
- Preferences you set for app notifications, like hiding notification content from the lock screen; you can reset these.
- Changes in background data and app permissions.
Reset
To reset all apps:
- Go to Settings > System > Reset options.
- Tap Reset app preferences.
- Tap Reset apps.