The phone is slow or unstable

If a certain app is slow, try these app-specific troubleshooting steps.

If your phone is slow when viewing online content, it could be an issue with your connection. If you're on Wi-Fi, use a different Wi-Fi network, switch to mobile data or contact your Internet service provider. If you're using a mobile connection, switch to Wi-Fi.

If all apps are slow, it's probably an issue with your phone, not an app on your phone. Try these troubleshooting steps. After each step, check to see if the issue has been fixed:

1. turn your phone off and then on again.

   • Press and hold the power button, then touch Power off.
   • If your phone is frozen, reboot it by pressing and holding the Power button for 7–10 seconds.

2. Check for system updates.

   Go to Settings > About phone > System updates.

3. Check for app updates.

   Open the Play Store app and touch your profile icon > Manage apps and device.

4. Close apps you’re not using. They can take up system memory even if you aren't actively using them. You can force stop these apps to completely shut them down, including background services.
5. Check available storage and clear space if needed.