Camera issues

Photo looks blurry

Wipe the lens clean with a soft, dry cloth and take the photo again.

If new photos still look blurry:

  • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality.
  • Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use zoom during the shot itself, pixelation will be more evident.
  • If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for outdoor shots; the algorithm that stitches the images together isn't optimized for indoor, up-close shots.

Accidentally deleted photos

You can try to recover recently deleted photos.

If recovered, make sure that you back up your photos to the cloud.

Can't delete photo

If a photo or video you have deleted comes back, check if it's on your SD card. To delete it, use the Files app. (If you don't have this app, download a file manager app and use it to delete the photo from your card.)

Or, remove your card from the phone and use a computer to delete photos from the card.

WhatsApp camera issues

If you installed WhatsApp and have problems taking photos or videos with it:

  1. Check for updates to the app.
  2. Clear the app's cache.
  3. If the problem continues, open WhatsApp, touch > Settings > Help and search for information about your issue.

Error: Please restart camera to continue

After each troubleshooting step, check to see if the issue has been fixed:

  1. Turn your phone off and then on again.
  2. Clear the cache for the Camera app.
  3. Check for updates to your Camera app.

  4. Use safe mode to see if installed apps are causing the issue and uninstall as needed.

    If the camera works correctly in safe mode, a third-party app is probably causing the issue.

  5. If you're storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and has a fast write speed.

Error: Camera busy

This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera.

After each troubleshooting step, check to see if the issue is fixed:

  1. Turn your phone off and then on again.

  2. Check which apps have permission to access the camera.

    Settings > Apps > Camera.

    Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don't use.

  3. Clear the cache and data for the Camera app.

Error: Bin is full

If you're getting messages about Deleted items being full:

  1. Open the Photos app .
  2. tap Collections > Bin.
  3. Tap and Empty bin.
  4. Tap Delete permanently to confirm the deletion.

Error: 03400001 or similar number

If you see a numeric error code (0xxxxxxx):

  1. Restart your phone.

  2. If you still see the error, then your phone needs repair.

    To request a repair, contact Motorola support.