1. When you enter the password to connect:

   • Get the password from the Wi-Fi router and make sure you enter it correctly on your phone.
   • If the CONNECT button is greyed out, the password you entered isn’t long enough. Confirm the router’s password and re-enter it on your phone.
2. Check if a software update is available for your phone.
3. Check that the Wi-Fi router firmware is up to date.
4. Reset the phone’s network connections.
5. Reset the phone.

After each troubleshooting step, check to see if the issue is fixed.

1. Set Wi-Fi to always remain connected, even when the phone sleeps.

2. Forget the network connection. Then set up the Wi-Fi connection again.

3. Check if a software update is available for your phone.
4. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in. Once the wireless router is running again, try to reconnect.

5. On a computer, log into your router and try adjusting one or more of these router settings:

   • If the router has multiple bands, disable the lower band.
   • Change the encryption/security setting of the SSID from WPA-password to WPA-PSK.
   • Don't use automatic channel selection. Instead, assign a fixed channel, such as Channel 6.
6. Reset the phone’s connections.

If you can't connect a computer or tablet to your phone's Wi-Fi hotspot:

1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps.
2. Re-enter the password on the device to match the hotspot password set up on your phone. Make sure that the encryption type and security settings match on the device and your phone.

3. Disconnect and then reconnect:

   1. Turn off the connection from your device.
   2. Turn off the phone's hotspot.
   3. Restart your device.
   4. Wait for 1 minute, then turn on and enable the hotspot on your phone.
   5. Reconnect the device.

If you've connected a computer or tablet but can't access certain web sites:

1. Power cycle your computer or tablet.
2. Make sure the browser version is up to date.