Bluetooth problems

If you’re having problems with a Bluetooth device, try these troubleshooting steps.

First, check the basics:

  1. Turn Bluetooth off and then on again.
  2. Disconnect from the paired device by turning it off. Then reconnect with the device.
  3. Power cycle both your phone and the Bluetooth device.
  4. If the problem persists, follow the steps below for specific problems. After each step, check to see if the issue is fixed.

Can't pair

  1. Check if a software update is available for your phone.
  2. If you’re having trouble pairing with your car, see the car manufacturer's instructions for your model.
  3. Reset the phone's connections.

Can't hear music

  1. Check that the volume is up on your phone and car or Bluetooth device.
  2. Check that other devices paired with your phone aren't playing the music.

  3. Check that Media audio is on:

    1. Go to Settings and touch Bluetooth.
    2. Next to the paired device, touch .
    3. Make sure Media audio is checked.
  4. If the problem is with a car, check the car's instructions.

Can't make or get calls

  1. Check that other devices paired with your phone aren't getting your calls.

  2. Check that Phone audio is on:

    1. Go to Settings and touch Bluetooth.
    2. Next to the paired device, touch .
    3. Make sure Phone audio is checked.
  3. If the problem is with a car, check the car's instructions.

Connection drops

  1. Check battery level on your phone and on the Bluetooth device and charge if needed. Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low.

  2. Adjust positioning:

    • Make sure you are wearing or positioning the device appropriately.
    • Keep metal objects, such as keys or coins, away from the phone and device to avoid interference.

  3. Clear data for this system app:

    1. Open Settings and touch Apps.
    2. Touch > Show system.
    3. Touch Bluetooth Share > Storage & USB > Clear data.