During a call

Adjust sound during call

While listening, you can:

  • Adjust the volume. Use the Volume button on the side of the phone.
  • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch .
  • Use a paired Bluetooth device. Touch to use or stop using the device.
  • Mute your microphone. Touch . You can hear the caller but they can’t hear you.

Enter a number

Touch on the call screen to use the numeric keypad.

Use other apps

When you put your phone up to your ear, the screen turns off to prevent you from accidentally touching it. To turn it back on, move it away from your ear or press the Power button.

To hide the call and use other apps, swipe up from the bottom of the screen.

To return to the call, swipe the status bar down and touch Ongoing call.

Answer call waiting

If call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is put on hold.

To switch between calls, touch .

To merge the calls, touch .

Record calls

Not all carriers and countries support this feature.

To record an incoming or outgoing call:

  • On the call screen, touch to start and to stop.
  • You can't start recording when you’re on mute, on hold, or on conference calls.
  • When you start recording a call, for legal purposes, a voice announces the call is being recorded. You can't turn off the announcement.

To play or share the recording:

  1. In the Phone app , tap .
  2. In the list of recent calls, means the call was recorded. Tap the call.

  3. Then:

    • Tap to play the recording.
    • Tap to share it.
    • To delete it, swipe the recording left.

Recording a conversation without the consent of the other party is illegal in most countries. Know your country's laws before recording a call.

End the call

Tap on the call screen. Or:

  • From the conversation bubble, tap End call.
  • From the notification, tap Hang up.

Fix an issue

If you’re having issues, try these troubleshooting steps.