Hearing assistance

Live caption all speech

Your phone can automatically caption videos, podcasts, audio messages, and recordings.

Turn live captions on/off

To enable captions, go to Settings > Live Caption and turn it on .

Then, to quickly turn captions off/on:

  • Tap the live caption text, then tap more options icon > settings icon and turn captions off .
  • Or, press a Volume button, then turn captions on or off . (If you don't see this icon, change caption settings to add it.)

To remove the captions, go to Settings > Live Caption and turn it off .

Battery use: When your battery gets low and Battery saver is on, Live Caption automatically turns off.

Use the caption box

  • To move captions, drag the box.
  • To expand or shrink captions, touch the box twice.

Change caption settings

You can hide or show:

  • Profanity
  • Sound labels (laughter, applause, music)
  • Caption icon () in volume controls
  1. Go to Settings > Accessibility > Live Caption.
  2. Turn settings on or off .

Turn on video captions

  1. Go to Settings > Accessibility.
  2. Tap Caption preferences and turn Show captions on .
  3. Specify options (language, text size, and style) for closed captioning.

Use hearing devices

To get phone audio in your hearing device, pair it with your phone.

  1. Tap .
  2. Tap more options icon > Settings > Accessibility.
  3. Turn Hearing aids on .

During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening.

Use mono audio or adjust left/right balance

  1. Go to Settings > Accessibility > Audio adjustment.
  2. To combine channels when playing audio, turn Mono audio on .
  3. To adjust left/right balance, drag the slider.

Use real-time text (RTT) during calls

Not all carriers support this feature.

Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write.

RTT:

  • Uses call minutes, just like a voice call
  • Doesn't require additional accessories

Turn RTT on

  1. Tap .
  2. Tap more options icon > Settings > Accessibility.

  3. Tap the real-time text option and turn it on or select when you want it to appear.

Make a call with RTT

  1. Tap .

  2. Call the number.

    While the phone rings, the other person's screen displays an RTT indicator.

  3. After the other person answers, enter a message in the text field.

    The text that you enter is visible to the other person as you type.

  4. During a call, you can tap more options icon to mute the call, turn on the speaker, return to the keypad, or add a call.
  5. To end the call, tap .

Set up TTY device

Not all carriers support this feature.

For text-based communication, you can use text messaging and email.

If you prefer to connect to a TTY device:

  1. Tap .
  2. Tap more options icon > Settings > Accessibility > TTY mode.

  3. Select a mode:

    • TTY Full: Type and read text on your TTY device.
    • TTY HCO: Type text on your TTY and listen to voice replies on your phone.
    • TTY VCO: Speak into your phone and read text replies on your TTY.
  4. Connect your phone and TTY with the audio cord that came with your TTY.