Don't see a QR code on new phone

If on the new phone you see a scan screen instead of a QR code, do the following:

1. From the Scan screen on the new phone, touch .
2. Touch > Settings.
3. Touch Choose mode > Transfer data TO this device.
4. Follow the onscreen instructions.

Report shows ! symbol

A ! symbol in the migration report indicates that some of your content did not transfer successfully. Try migrating again, which will migrate only content that did not transfer before.

Some transferred music and videos don’t play

You may not own a licence to play some protected content on your new phone. Different phone manufacturers support different levels of DRM (digital rights management).

Not enough space to transfer all content

If the older phone has more content than your new phone can store Motorola Migrate will transfer everything it can and then let you know what was transferred.

Don’t see all my old apps

Motorola Migrate does not transfer apps.

To restore apps, do one of the following:

1. Opt in to Google backup & restore when settings up your new phone to automatically install apps that you’ve downloaded from Play Store to your new phone.
2. Touch > Play Store > > My apps to download your apps. If you have multiple Google accounts, repeat with each account.