If your phone isn't responding

If your phone becomes unresponsive, you can reboot it by pressing and holding the Power button for 7-10 seconds.

If your phone has performance issues

Issues such as apps crashing, unexpected reboots or fast battery drain could be caused by a third-party app. To check if this is the case, start your phone in safe mode, which temporarily disables any third-party apps you installed.

To reboot in safe mode:

1. Press and hold the Power button.

2. Touch & hold Power off.

   TipDon't just touch Power off. Touch & hold it.
3. Touch OK to start in safe mode.
4. Use your phone in safe mode to see if the problem persists. If it doesn't, restart your phone to get it out of safe mode and uninstall recently installed apps to see if you can pinpoint the one that's causing the problem.

If all else fails

The last resort is to erase all data on your phone and bring it back to out-of-the-box condition.

Before you erase and reset your phone, be sure to back up all of your data:

• Copy your photos, videos and music to a computer or to cloud storage.
• Make sure that any changes you made to your contacts or calendar are synced to your Google account.

You will not be able to recover your text messages.

To erase all data and reset your phone:

1. Go to Settings > Backup & reset.
2. Touch Factory data reset.