Phone won't turn on

If your phone isn't starting, has a black or blank screen or turns on but immediately turns off, try these steps to fix the issue.

1. Press and hold the Power button for 5-7 seconds or up to 30 seconds.

   This restarts (reboots) your phone.

2. Charge the phone.

   If your phone has a sign-of-life indicator, look for a white light near the top front of the phone. This indicates that the phone is charging but battery is too low to power the screen.

   If you're having problems charging, try these troubleshooting steps.

3. If you don't see a battery icon after you plug your phone in to charge, the issue could be with your screen. Check if your phone rings by calling it from another phone. If it rings, the issue is with your screen and you can try these troubleshooting steps.
4. Perform an external phone reset. Learn how.
5. If you have a Windows PC, download Software Fix to your PC and try reinstalling the phone's system software.