Reset Wi-Fi, cellular data, and Bluetooth

When to use this reset

• Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
• Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop.
• Bluetooth doesn't work or disconnects automatically.
• VPN doesn't work as expected.

What gets deleted/removed when you reset

• All Wi-Fi devices and passwords set up on your phone
• All cellular/mobile settings, like preferred cellular network
• All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
• All VPN configurations set up on your phone

You cannot choose individual connections to reset; they will all reset.

Reset

If you're having problems with connections, review this information first:

• Wi-Fi
• Bluetooth
• Cellular data
• Hotspot (internet sharing)

Then, if you’re still experiencing problems, try resetting all network settings:

1. Go to Settings > System > Advanced > Reset options.
2. Tap Network settings reset > RESET SETTINGS.
3. If you're using dual SIMs, select the SIM to reset for mobile data settings.
4. Tap RESET SETTINGS.
5. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.