Reset Wi-Fi, cellular data, and Bluetooth

Use this reset if:

  • Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
  • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop.
  • Bluetooth doesn't work or disconnects automatically.
  • VPN doesn't work as expected.

What gets deleted/removed when you reset

  • All Wi-Fi devices and passwords set up on your phone
  • All cellular/mobile settings, like preferred cellular network
  • All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
  • All VPN configurations set up on your phone

You cannot choose individual connections to reset; they will all reset.

Reset

If you're having problems with connections, review this information first:

Then, if you’re still experiencing problems, try resetting all network settings:

  1. Go to Settings > System > Advanced > Reset options.
  2. Tap Network settings reset > Reset settings.
  3. Tap Reset settings.
  4. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.