Insert and remove SIM and SD cards

About the SD card

Your phone supports an optional microSD card up to 128 GB.

The type to buy depends on how you'll format the card:

  • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.

  • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for internal storage would slow your phone's performance.

Learn more about the differences between portable storage and internal storage.

Insert or replace cards

  1. If you want to remove the SD card, eject it first.

  2. Insert the tool into the hole in the tray and gently push to pop it out.

  3. Insert or remove the cards as needed.

    To use an SD card and a SIM card:

    Or, to use two SIM cards (dual-SIM models only):

  4. Push the tray back into the phone.

  5. If you inserted an SD card, format it now.

When two SIMs are inserted, you see at the top of the home screen. If you see , troubleshoot the issue.

NoteIf you need to activate a SIM, contact your carrier.

Fix an issue

Select an issue to see troubleshooting steps.

SIM card

SIM not recognized

Can’t make calls

Can't answer calls

SD card
Phone doesn't recognize card