Insert and remove SIM and SD cards

Insert or replace cards

  1. If you want to remove the SD card, eject it first.
  2. Insert the tool into the hole in the tray and gently push to pop it out.

  3. Insert or remove the cards as needed.

    To use an SD card and a SIM card:

    Or, to use two SIM cards (dual-SIM models only):

  4. Push the tray back into the phone.

When two SIMs are inserted, you see at the top of the home screen. If you see , troubleshoot the issue.

NoteIf you need to activate a SIM, contact your carrier.

Fix an issue

Select an issue to see troubleshooting steps.

SIM card

SIM not recognized

Can’t make calls

Can't answer calls

SD card
Phone doesn't recognize card