Hearing assistance

Use hearing devices

To stream phone audio directly to your hearing device, pair it with your phone.

  1. Turn the hearing aids or other devices on, then follow the manufacturer’s instructions to set them to pairing mode.
  2. Tap Settings > Accessibility > Hearing devices.

  3. Tap plus icon to put the phone in pairing mode.

  4. Select your hearing aid from the list of available devices.

    • If you don't see your hearing aid in the list, tap See more devices.

    • For two hearing aids, connect the first, then once connected, tap the second hearing aid in the list of available devices. After both are paired, you’ll see “Active, left and right”.

If you don't want to pair your hearing device with your phone and want to listen to audio through the phone's receiver, during a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening.

Use mono audio or adjust left/right balance

  1. Go to Settings > Accessibility > Audio adjustment.
  2. To combine channels when playing audio, turn Mono audio on toggle on switch.
  3. To adjust left/right balance, drag the slider.

Use real-time text (RTT) during calls

Not all carriers support this feature.

Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write.

RTT:

  • Uses call minutes, just like a voice call
  • Doesn't require additional accessories
  1. Tap .
  2. Tap menu icon > Settings > Accessibility.

  3. Tap the real-time text option and turn it on or select when you want it to appear.

  1. Tap .

  2. Call the number.

    While the phone rings, the other person's screen displays an RTT indicator.

  3. After the other person answers, enter a message in the text field.

    The text that you enter is visible to the other person as you type.

  4. During a call, you can tap more options icon to mute the call, turn on the speaker, return to the keypad, or add a call.
  5. To end the call, tap .

Set up TTY device

Not all carriers support this feature.

For text-based communication, you can use text messaging and email.

If you prefer to connect to a TTY device:

  1. Tap .
  2. Tap menu icon > Settings > Accessibility > TTY mode.

  3. Select a mode:

    • TTY Full: Type and read text on your TTY device.
    • TTY HCO: Type text on your TTY and listen to voice replies on your phone.
    • TTY VCO: Speak into your phone and read text replies on your TTY.
  4. Connect your phone and TTY with the audio cord that came with your TTY.