Insert and remove SIM and SD cards

About the SD card

Your phone supports an optional microSD card up to 256 GB.

The type to buy depends on how you'll format the card:

  • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.

  • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for internal storage would slow your phone's performance.

Learn more about the differences between portable storage and internal storage.

Remove back cover

  1. Turn your phone upside down, and put your fingernail in the notch on the bottom corner.

  2. Pry off the cover. Don’t be afraid to use a little muscle.

Insert or replace cards

  1. To remove the SD card, slide it out.

  2. To remove the SIM card, slide the pin forward.

    Then, pull the card out.

  3. To insert a SIM, slide it into the SIM slot with gold contacts facing down.

  4. To insert an SD card, slide the SD card into the slot on top of the SIM.

NoteIf you need to activate or resize a SIM, contact your carrier.

Replace back cover

Snap the cover on.

Fix an issue

Select an issue to see troubleshooting steps.

SIM card

SIM not recognized

Can’t make calls

Can't answer calls

SD card
Phone doesn't recognize card