Insert and remove SIM and SD cards

Remove back cover

  1. Turn your phone upside down, and put your fingernail in the notch on the bottom corner.

  2. Pry off the cover. Don’t be afraid to use a little muscle.

Insert or replace cards

After removing the cover, insert or remove cards as needed:

  1. To insert a SIM, slide it into the SIM slot with gold contacts facing down.

    If your phone supports dual SIMs:

  2. To insert an SD card, slide the SD card into the slot on top of the SIM.

    If your phone supports dual SIMs:

When two SIMs are inserted, you see at the top of the home screen. If you see , troubleshoot the issue.

To remove SIM 1, slide the lever on the side of the slot. To remove SIM 2, push it from the other side of the slot.

NoteIf you need to activate a SIM, contact your carrier.

Replace back cover

Snap the cover on.

When two SIMs are inserted, you see at the top of the home screen. If you see , troubleshoot the issue.

Fix an issue

Select an issue to see troubleshooting steps.

SIM card

SIM not recognized

Can’t make calls

Can't answer calls

SD card
Phone doesn't recognize card