Insert and remove SIM and SD cards

Remove back cover

  1. Turn your phone upside down, and put your fingernail in the notch on the bottom corner.

  2. Pry off the cover. Don’t be afraid to use a little muscle.

Insert or replace cards

After removing the cover, remove the battery and then insert or remove cards as needed:

  1. Remove the battery.

  2. To insert a SIM, slide it into the SIM slot with gold contacts facing down.

  3. To insert an SD card, slide the SD card into the slot on top of the SIM.

NoteIf you need to activate a SIM, contact your carrier.

Replace back cover

  1. Insert the battery face up.

  2. Snap the cover on.

Fix an issue

Select an issue to see troubleshooting steps.

SIM card

SIM not recognized

Can’t make calls

Can't answer calls

SD card
Phone doesn't recognize card