It applies to Motorola products you own and Motorola software and services you use under license provided by the Motorola Experiences Terms and Conditions.
Collectively, we call these products, services, and software the Motorola Experiences.
Please note that secondary users and guest users of devices that support such multi-user capabilities may not have the same abilities to control settings, permissions and choices that the primary user or owner of the device may have.
The Motorola Experiences can use information to keep your Motorola products working their best and help you make the most of them. This includes:
You can choose whether you want to help improve Motorola products or get enhanced device support by visiting the Motorola privacy settings on your Motorola products and turning these options on or off.
You can control whether Motorola Experiences collect information from you by turning them on and off. If you turn off a Motorola Experience, it won’t collect information. You can find these controls by accessing individual Motorola Experiences’ settings.
If you don't want us to create a user profile, you can turn off data collection options in your Motorola privacy settings and disable Motorola Experiences that collect information. This will stop your Motorola Experiences from collecting new data. Our servers will delete old profile data according to our own policies. If you have questions about what’s in your user profile or if you want to delete data from your profile, you can send a request to firstname.lastname@example.org or contacting our customer service team by phone, email, or Internet chat.
We use standard technical and organizational safeguards when we transmit information from your Motorola products to our servers, when we store data, and when we share it with third parties. Before we share information with a service provider, we enter contracts with them that restrict their use of information to authorized purposes and require them to use appropriate safeguards to protect the information that we have provided to them. However, no data stored on a mobile device or transmitted over a wireless or interactive network can ever be completely invulnerable, so you should take steps to manage your privacy and security too. By using the Motorola Experiences you understand that you do so at your own risk.
Our products include features designed to help you protect the information you store on your Motorola products like encryption, face unlock, password and PIN unlock, and remote control over your Motorola products so you can locate, lock, and erase lost or stolen devices.
You can learn more about these features by accessing your Motorola products’ security settings.
The Motorola Experiences are intended for adults and children ages 13 and up who have permission to use them from their parents or legal guardians. We do not seek to collect information about children under the age of 13 and will delete any as soon as we discover it. We also encourage parents to actively supervise their children’s use of the Motorola Experiences.
For other questions or requests about the use of your information, including requests to opt out of the collection or use of certain kinds of information, please contact Motorola's Privacy Compliance Program at:
Motorola Mobility LLC
Attention: Privacy Compliance Program
222 W Merchandise Mart Plaza, Suite 1800
Chicago, IL 60654, USA
Not all Motorola products support all Motorola Experiences. Different Motorola Experiences may be available to you and may vary depending on which Motorola products you own.
When we check for updates, we use information like your mobile phone number; your Motorola products’ unique identifiers; your Motorola Experiences' version numbers; and whether you’re connected to a cellular or Wi‑Fi network to know when you have an available update.
When you choose Help Improve Motorola Products or Enhanced Device Support, we will collect and use information like how well apps perform on your Motorola products; how well your Motorola Experiences are working, the kinds of accessories you use (like headsets and speakers); how often you use different Motorola Experiences and their features; what causes unusual battery drain; and how good your network connectivity is. When we collect this kind of information to help improve Motorola products, we do so in a way that doesn’t identify you or your specific Motorola products. When we collect this kind of information so you can get enhanced device support we will link this information to personal information you provide us like your name and contact information and to your Motorola products’ unique identifiers to help troubleshoot your specific issues and to respond to your requests.
Your user profile can consist of information we may have gathered from your visits to our websites, contact with our customer service representatives, and from Motorola products and services that you use. This lets us give certain Motorola Experiences information they need to function; troubleshoot problems you may have; suggest ways to make your Motorola Experiences work better; provide you with news, updates, and information about Motorola’s products and services; and provide you with news and information about additional Motorola products and services that you may be interested in. You can learn more about different Motorola Experiences and how they contribute information to or use information from your user profile here.
Certain Motorola Experiences need to process information to function. This information may include personal information like your email address and phone number, information from your user profile, contextual data, the location of your Motorola products, and user generated content. These Motorola Experiences may access this information only on your mobile device, or they may collect the information and upload it to our servers.
These sections describe these Motorola Experiences in detail. This list may not describe all Motorola Experiences available for your device.
Motorola’s Camera application allows you to:
Motorola’s Gallery application has a Highlight Reel feature that helps you make short video clips from your best photos and video scenes, and a People view feature that lets you tag a person. For these features, Gallery will analyze and compare faces that appear in your photos and videos (in addition to other quality measurements) to select the best scenes or to group photos or videos. Gallery keeps all data collected from your photos and videos relating to facial analysis on device and uses it solely to create Highlight Reel content or to group photos or videos.
Moto makes your device more responsive by giving you more ways to control and interact with it. Moto makes it easier for you to get important notifications, control your device with your voice and gestures, and automate useful settings changes depending on where you are or what you may be doing at the time.
Moto Actions makes it easier to interact with your Motorola products by letting you use simple gestures to perform tasks quickly. Moto Actions will:
Moto Display will show important notifications on the screen of supported products so you can get quick access to them without having to power on the screen or unlock your home screen. Moto Display accesses certain content like your contacts, calendar entries, along with other apps and the notifications they send you.
Moto Voice lets you control your Motorola products hands-free by speaking commands. It will:
To complete these tasks, Moto:
Motorola Connect lets you easily connect and manage your Motorola products, like wireless earbuds, Bluetooth devices, wearable devices, and applications that run on your computer. Motorola Connect:
Additionally, some devices Motorola Connect manages rely on additional information to work.
The Motorola Connect Chrome Extension lets you send and receive messages, respond to phone calls, and read notifications via an application you install on your computer’s Google Chrome browser. Motorola Connect relies on user generated content like:
We sync this information to our servers periodically to keep information in the browser extension current. We use location-related information to make sure that we display phone numbers in the right local format but don’t collect it. Signing out of Motorola Connect from your Chrome browser extension will delete any synced information from our server and from your computer. We also periodically check (but do not collect) your device’s coarse location so the browser extension can display phone numbers properly formatted for the country you're in.
The Moto 360 smartwatch and the related Moto Body application use sensors built into the wearable device to collect wellness-related data like your heart rate, step count, and calories so you can track your progress towards daily and weekly activity goals. You can also create a wellness profile by providing demographic information like your height, weight, gender, and age. This will help your Moto 360 and Moto Body provide more accurate wellness information. If you use the Moto Body Running feature, Moto Body will also track and display your location on your device.
Moto 360 and Moto Body can upload your wellness profile, data, and location to our cloud and add it to your user profile. We use this information to provide you with access to more accurate wellness information like activity statistics over time. We also use it to create new, personalized features for your Moto 360, Moto Body and other Motorola products. Moto 360 and Moto Body may also collect information about how often you use Moto 360 and Moto Body and how they're working.
Moto Loop helps you manage your family, home, and supported smart devices. Based on your settings and how you use Loop, it can automatically adjust your devices and help keep track of family members who also use Loop. To work, Loop needs access to the following about you and your family members who accept your invitation to join Loop:
Please note that Moto Loop also needs to send information to the cloud to learn from your daily habits and those of your family. This includes (as described above):
We’ll save this information under your Motorola ID.
Motorola Migrate lets you transfer certain content and settings from your old devices directly to your new Motorola products. To migrate from another Android device, you need to install an app on the old device. To migrate from a non-smartphone we may have to automatically install software on your old phone, Motorola Migrate uses wireless antennas to copy user generated content like:
Using Motorola Migrate from a non-smartphone will only transfer contacts. To migrate from an iOS device, we use a third-party service provider to sync select user generated content from your iCloud account to your Google account. When you add that Google account to your new Motorola device, the migrated content will be available.
Your device may also be enabled with the following experiences.
Motorola Alert lets you alert people important to you when you’re in a location that may not be safe and provide them with information they may be able to use to help you. Motorola Alert:
In order to work, Motorola Alert needs:
Droid Zap lets you share user generated content like photos and videos with nearby people who have the Droid Zap app installed on their devices. Droid Zap: