It applies to Motorola products you own and Motorola software and services you use under license provided by the Motorola Experiences Terms and Conditions.
Collectively, we call these these products, services, and software the Motorola Experiences.
The Motorola Experiences can use information to keep your Motorola products working their best and help you make the most of them. This includes:
You can choose whether you want to Help Improve Motorola Products or Get Enhanced Support by visiting the Motorola Privacy settings on your Motorola products and turning these options on or off.
You can control whether Motorola Experiences collect information from you by turning them on and off. If you turn off a Motorola Experience, it won’t collect information. You can find these controls by accessing individual Motorola Experiences’ settings.
If you don't want us to create a user profile, you can turn off data collection options in your Motorola Privacy settings and disable Motorola Experiences that collect information. This will stop your Motorola Experiences from collecting new data. Our servers will delete old profile data according to our own policies. If you have questions about what’s in your user profile or if you want to delete data from your profile, you can send a request to email@example.com or contacting our customer service team by phone, email, or Internet chat.
We use standard technical and organizational safeguards when we transmit information from your Motorola products to our servers, when we store data, and when we share it with third parties. Before we share information with a service provider, we enter contracts with them that restrict their use of information to authorized purposes and require them to use appropriate safeguards to protect the information that we have provided to them. However, no data stored on a mobile device or transmitted over a wireless or interactive network can ever be 100 percent secure, so you should take steps to manage your privacy and security too. By using the Motorola Experiences you understand that you do so at your own risk.
Our products include features designed to help you protect the information you store on your Motorola products like encryption, face unlock, password and PIN unlock, and remote control over your Motorola products so you can locate, lock, and erase lost or stolen devices.
You can learn more about these features by accessing your Motorola products’ Security settings.
We use and store information that we collect from the Motorola Experiences in the United States of America. Use of the Motorola Experiences outside of the United States constitutes your specific consent to the transfer of information described in this privacy statement, to the United States, even if United States laws may not provide the same level of protection for collected information as laws applicable in your home country.
The Motorola Experiences are intended for adults and children ages 13 and up who have permission to use them from their parents or legal guardians. We do not seek to collect information about children under the age of 13 and will delete any as soon as we discover it. We also encourage parents to actively supervise their children’s use of the Motorola Experiences.
For other questions or requests about the use of your information, including requests to opt out of the collection or use of certain kinds of information, please contact Motorola's Privacy Compliance Program at:
Motorola Mobility LLC
Attention: Privacy Compliance Program
222 W Merchandise Mart Plaza, Suite 1800
Chicago, IL 60654, USA
Not all Motorola products support all Motorola Experiences. Different Motorola Experiences may be available to you and may vary depending on which Motorola products you own.
When we check for updates, we use information like your mobile phone number; your Motorola products’ unique identifiers; your Motorola Experiences' version numbers; and whether you’re connected to a cellular or Wi‑Fi network to know when you have an available update.
When you choose Help Improve the Motorola Experiences or Getting Enhanced Support, we will collect and use information like how well apps perform on your Motorola products; how well your Motorola Experiences are working, the kinds of accessories you use (like headsets and speakers); how often you use different Motorola Experiences and their features; what causes unusual battery drain; and how good your network connectivity is. When we collect this kind of information to Help Improve the Motorola Experiences, we do so in a way that doesn’t identify you or your specific Motorola products. When we collect this kind of information so you can Get Enhanced Support we will link this information to personal information you provide us like your name and contact information and to your Motorola products’ unique identifiers to help troubleshoot your specific issues and to respond to your requests.
Your user profile can consist of information we may have gathered from your visits to our websites, contact with our customer service representatives, and from Motorola products and services that you use. This lets us give certain Motorola Experiences information they need to function, troubleshoot problems you may have, suggest ways to make your Motorola Experiences work better, and provide you with news, updates, and information about Motorola’s products and services. You can learn more about different Motorola Experiences and how they contribute information to or use information from your user profile here.
Certain Motorola Experiences need to process information in order to function. This information may include personal information like your email address and phone number, information from your user profile, contextual data, the location of your Motorola products, and user generated content. These Motorola Experiences may access this information only on your mobile device, or they may collect the information and upload it to our servers. These sections describe these Motorola Experiences in detail.
Active Display will display important notifications on the display of supported products so you can get quick access to them without having to power on the screen or unlock your home screen. Active Display accesses user generated content like:
Droid Zap lets you share user generated content like photos and videos with nearby people who have the Droid Zap app installed on their devices. Droid Zap:
Motorola’s Camera application allows you to:
Motorola Alert lets you alert people important to you when you’re in a location that may not be safe and provide them with information they may be able to use to help you. Motorola Alert:
In order to work, Motorola Alert needs:
The Motorola Connect Chrome Extension lets you send and receive messages, respond to phone calls, and read notifications via an application you install on your computer’s Google Chrome browser. Motorola Connect relies on user generated content like:
We sync this information to our servers periodically in order to keep information in the browser extension current. We use location-related information to make sure that we display phone numbers in the right local format but don’t collect it. Signing out of Motorola Connect from your Chrome browser extension will delete any synced information from our server and from your computer. We also periodically check (but do not collect) your device’s coarse location so the browser extension can display phone numbers properly formatted for the country you're in.
Motorola Migrate lets you transfer certain content and settings from your old devices directly to your new Motorola products. To migrate from another Android device, we use wireless antennas to copy user generated content like:
To migrate from an iOS device, we use a third-party service provider to sync select user generated content from your iCloud account to your Google account. When you add that Google account to your new Motorola device, the migrated content will be available.
Motorola Spotlight Stories deliver digital content like interactive animated shorts to supported Motorola devices. Motorola Spotlight Stories does not deliver ads to your device or access any of your personal information. Unless you choose to disable it, Motorola Spotlight Stories will:
Motorola Assist uses information about your activities to automate lets you automate common tasks like:
Motorola SmartActions lets you define rules that automatically change your phone’s settings. You can define triggers like when you’re at a specific location, when you’re connected to a Bluetooth device or Wi‑Fi network. You can also define actions to take in response to those triggers, like enabling or disabling phone features, silencing your ringer, and launching applications. Motorola SmartActions uses information like your device’s location, the contents of your calendar, and the applications you have installed on your device, but does not upload it to Motorola.
Touchless Control lets you control your Motorola products hands-free by speaking commands. It will: