protects information about our products, services, and users. It does not apply to any apps or services that we have not developed, including Google’s
mobile services and third party apps you may choose to use.
- Motorola Experiences. Motorola products like mobile phones, tablets, and other mobile devices as well as applications, software, and
services we develop. Motorola Experiences may be downloaded from an app store, installed onto your computer, or pre-loaded onto a Motorola product.
- Update Data. Information that we use to determine whether there is an update available for your Motorola Experiences and when to
notify you, like:
- Device Identifiers and software versions of your Motorola Experiences.
- Whether you are connected to a cellular or wifi network.
- Performance Data. Information about how well the Motorola Experiences are working for you like:
- Device Identifiers like your Motorola products’ unique hardware ID numbers.
- Information about your Motorola Experiences’ versions and settings.
- When Motorola Experiences or downloaded apps crash or malfunction.
- When Motorola products’ batteries drain faster than expected.
- How well your Motorola products connect to cellular and data networks.
- Statistics on processor and memory usage.
- Personal Information. Information that personally identifies or describes you, whether alone or in combination with other
- Your name and contact information.
- A Motorola ID used to access some Motorola Experiences.
- Apps you use on your Motorola products.
- What you’re doing when you use Motorola products, like driving, working, exercising, or sleeping. Collectively, we call this Contextual Information.
- Sensitive Personal Information. A special category of Personal Information relating to confidential facts about you, like:
- Coarse or fine geolocation information about your Motorola products.
- Your picture and recordings of your voice.
- Your call log, text messages, contacts, and calendar entries.
- Non-Personally-Identifiable Information also includes information that does not identify a specific individual Motorola product,
- Performance Data and Contextual Information collected from multiple users after removing Personal Information and Device
- How often you use Motorola Experiences and their various features.
- The kinds of accessories you use with Motorola Experiences like docks and headsets.
How do the Motorola Experiences collect and use information?
Motorola Experiences use information to keep your Motorola products working their best and help you make the most of them.
- We collect Update Data to determine whether or not there is an available upgrade for your Motorola Experiences.
- We may collect and use Personal Information, Performance Data, and Non-Personally Identifiable Information that you have chosen to
share with us to create a User Profile. This lets us:
- Give your Motorola Experiences the information they need to function.
- Troubleshoot problems with your Motorola Experiences.
- Suggest ways to make your Motorola Experiences work better.
- Help improve the way you access and use Google services from your Motorola products.
- Provide you with news, updates and information concerning Motorola products and services.
- We collect and analyze Non-Personally-Identifiable Information to identify ways to improve the Motorola Experiences, such as by helping
prioritize bug fixes to make them work better and identifying ways to make the Motorola Experiences easier to use.
- We do not collect or use Sensitive Personal Information unless it is absolutely necessary to support Motorola Experiences you are
Certain Motorola Experiences that you may use on supported devices need access to Personal Information, Sensitive Personal Information,
and/or Performance Data:
- Active Notifications uses Personal Information and Sensitive
Personal Information to give you quick access to your most important notifications. This information includes:
- Information about your contacts and calendars. We use this information to deliver notifications straight to your Motorola products’
displays. On supported products, this information will periodically appear on your Active Display so that you can get important information at a glance without
having to power on the screen or unlock your home screen.
- Your Google account, call logs, contacts, and text and MMS messages. We use this information to support our Motorola Connect feature, which delivers notifications and messages from your
Motorola devices to any computer that supports Google Chrome browser extensions so you can respond to calls and send and receive text and MMS
messages from your Chrome browser. We use a Motorola-operated server to store and sync these call logs, contacts, and text and MMS messages and keep
them synced to your Chrome browser.
- Droid Zap uses Personal Information and Sensitive Personal
Information to let you easily share photos and videos with groups of people within about 1000 feet of your location. This information includes:
- Your Google account. We use this to enable you to send and receive content.
- Your location. We use coarse location information to determine who can access your shared photos and whether you can access photos
nearby people are sharing.
- Your photos. We upload your photos and videos so that friends you have shared them with can download them. We make your content
available briefly to let people download them and delete them (along with associated metadata) from our server after giving time to complete
downloads in progress. You can choose to restrict who can download your photos by setting a random PIN so that only people you share the number with
can download them.
- Assist uses Contextual Information and Sensitive
Personal Information to detect certain activities and automate appropriate settings changes and other common tasks. This information includes:
- Whether you might be driving. We determine this by using your location and information from location services like GPS or wifi
location services to determine how fast you’re moving.
- Whether you’re busy in a meeting. We use Information about entries in your calendar to figure this out.
- When you might be asleep. We use information about what time it is and when you tell us you’re likely to be in bed.
- Who your favorite contacts are and your call log. We use this information to know when to let important calls through even if you’re busy or
- Moto Care uses Personal Information,
Non-Personally-Identifiable Information, and Performance Data to help troubleshoot your Motorola Experiences and to give you tips on how to improve
their performance and stability. Our customer support representatives can use this data to diagnose issues and recommend ways to improve battery life,
stability, and performance. You can also access some of these tips at your personal Moto Care dashboard or through your device's Moto Care or Help app.
- Migrate uses wireless antennas to transfer certain
content and settings (which may include Personal Information and Sensitive Personal Information) from your old devices directly to your new Motorola
products. Migrate copies content directly from device
to device and never uploads it to a server. This information includes:
- Contacts and calendar information not synced to an online account.
- Text messages and call logs.
- Photos, videos, and music stored on your old devices.
- Quick Capture uses Contextual Information to detect when
you are using a gesture to automatically launch the Camera application without having to select the application from your home screen or app tray.
- Touchless Control uses Personal Information and Sensitive Personal
Information to let you give voice commands to your Motorola products without having to physically touch them. This information includes:
- A recording of the last few seconds of audio around the product where you’re using Touchless Control. We continuously overwrite this recording so we only ever have a few
seconds of audio at a time. We use the recording to listen to identify and process your commands.
- A voiceprint made from recordings of your voice. We use it to prevent other people from triggering voice commands and do not upload
it to any Motorola servers and to determine when you are about to say a command.
- We share the recording with Google in order to execute Google voice actions and to generate a text transcript that we use to
process Motorola-specific local commands.
Do the Motorola Experiences share information with third parties?
have agreed to. They include:
- Service providers who provide hosting, data analysis, and customer support functions.
- Affiliates of Motorola who help provide functionality for the Motorola Experiences and who help Motorola use information as described
- Wireless carriers, subject to your customer agreement with them.
- Law enforcement and other government agencies subject to valid legal process.
- Other third parties helping us protect our rights, our users’ rights, and the rights of others.
Before we share information with a service provider, we enter contracts with them that restrict their use of information to authorized
What are my choices with respect to the collection, use, and sharing of information?
You can control whether we collect Personal Information and Performance Data for Moto Care, analysis, and User Profile purposes by visiting Settings > Privacy on your Motorola Products and choosing whether to turn these Motorola Experiences on or off.
You can control whether the Motorola Experiences (or any apps you may use) have access to your location by activating and deactivating
location service providers like GPS and Google Location Services by visiting Settings > PERSONAL > Location access.
You can control whether other Motorola Experiences collect information from you by visiting each Motorola Experience’s Privacy Settings
and turning them on or off. You can find these settings here:
- Active Display, Active Notifications, and Motorola Connect: Settings
- Migrate: Migrate does not use any information unless you actively choose to use
- Quick Capture: Turn Quick Capture on or off by swiping from left to right to access your Camera
If you disable any Motorola Experiences, they won’t collect information.
You can delete your User Profile by sending a request to firstname.lastname@example.org or contacting our customer service team by phone, email, or Internet chat.
Some Motorola Experiences may work with companion products like Bluetooth accessories, NFC tags, and other hardware or downloadable
requirements including transparency, accountability and choice regarding the collection and use of Personal Information. The TRUSTe program
does not cover information that may be collected through third-party software installed on your Motorola products or through downloadable applications.
TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy
trustmark and innovative trust solutions. You may contact TRUSTe if you wish to file a
complaint about our privacy program.
View the Motorola Experiences’ TRUSTe privacy certification.
How do you store and protect information you have collected and shared?
We use standard technical and organizational safeguards when we transmit information from your Motorola products to our servers, when we
store data, and when we share it with third parties. Before we share information with third parties, they sign contracts that require them to use
appropriate safeguards to protect the information that we have provided to them. However, no data stored on a mobile device or transmitted over a wireless
or interactive network can ever be 100 percent secure, and many of the communications you make using the Motorola Experiences will be accessible to third
parties. By using the Motorola Experiences you understand that you do so at your own risk.
Our products include features designed to help you protect the information you store on your Motorola products, such as:
- Face unlock.
- Password and PIN unlock.
- Remote control over your Motorola products so you can locate, lock, and erase lost or stolen devices.
You can learn more about these features at Settings > Security & Screen Lock.
Motorola Experiences you are using. If you stop using a Motorola Experience, we will delete information uploaded to our servers as required by law and our
We may transfer, use, and store information that the Motorola Experiences collect outside of the country it came from. These places may
include jurisdictions whose privacy laws do not provide equivalent protection to such laws in your home country. We take appropriate steps to treat your
What about my child’s privacy?
The Motorola Experiences are intended for adults and children ages 13 and up who have permission to use them from their parents or legal
guardians. We do not seek to collect information about children under the age of 13 and will delete any as soon as we discover it. We also encourage
parents to actively supervise their children’s use of the Motorola Experiences.
How do I contact Motorola’s privacy program?
For other questions or requests about the use of your information, including requests to opt out of the collection or use of certain
kinds of information, please contact Motorola's Privacy Compliance Program at:
Motorola Mobility LLC
Attention: Privacy Compliance Program
600 North U.S. Highway 45
Libertyville, Illinois 60048 USA
We use and store information that we collect from the Motorola Experiences in the United States of America. Use of the Motorola
Experiences outside of the United States constitutes your specific consent to the transfer of information described in this privacy statement, to the
United States, even if United States laws may not provide the same level of protection for collected information as laws applicable in your home
previous versions available so that you can see when changes occurred and what they are. If one or more Motorola Experiences changes the way they collect,
store, transfer, or otherwise use Personal Information, we will ask for your permission before activating the new or modified Motorola Experiences.