Motorola Experiences Privacy Policy

This privacy policy addresses how Motorola Mobility LLC, a Google Company (“Motorola,” “we,” or “us”) collects, uses, shares, retains, and protects information about our products, services, and users. It does not apply to any apps or services that we have not developed, including Google’s mobile services and third party apps you may choose to use.


We may also define terms in bold text elsewhere in this privacy policy.

How do the Motorola Experiences collect and use information?

Motorola Experiences use information to keep your Motorola products working their best and help you make the most of them.

Certain Motorola Experiences that you may use on supported devices need access to Personal Information, Sensitive Personal Information, and/or Performance Data:

Do the Motorola Experiences share information with third parties?

We limit sharing of information described in this privacy policy to certain types of third parties who help us use it for purposes you have agreed to. They include:

Before we share information with a service provider, we enter contracts with them that restrict their use of information to authorized purposes.

What are my choices with respect to the collection, use, and sharing of information?

You can control whether we collect Personal Information and Performance Data for Moto Care, analysis, and User Profile purposes by visiting Settings > Privacy on your Motorola Products and choosing whether to turn these Motorola Experiences on or off.

You can control whether the Motorola Experiences (or any apps you may use) have access to your location by activating and deactivating location service providers like GPS and Google Location Services by visiting Settings > PERSONAL > Location access.

You can control whether other Motorola Experiences collect information from you by visiting each Motorola Experience’s Privacy Settings and turning them on or off. You can find these settings here:

If you disable any Motorola Experiences, they won’t collect information.

You can delete your User Profile by sending a request to or contacting our customer service team by phone, email, or Internet chat.

Some Motorola Experiences may work with companion products like Bluetooth accessories, NFC tags, and other hardware or downloadable software.

The Motorola Experiences have received TRUSTe's Privacy Seal signifying that TRUSTe has reviewed our privacy policy and practices for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of Personal Information. The TRUSTe program does not cover information that may be collected through third-party software installed on your Motorola products or through downloadable applications. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. You may contact TRUSTe if you wish to file a complaint about our privacy program.

View the Motorola Experiences’ TRUSTe privacy certification.

How do you store and protect information you have collected and shared?

We use standard technical and organizational safeguards when we transmit information from your Motorola products to our servers, when we store data, and when we share it with third parties. Before we share information with third parties, they sign contracts that require them to use appropriate safeguards to protect the information that we have provided to them. However, no data stored on a mobile device or transmitted over a wireless or interactive network can ever be 100 percent secure, and many of the communications you make using the Motorola Experiences will be accessible to third parties. By using the Motorola Experiences you understand that you do so at your own risk.

Our products include features designed to help you protect the information you store on your Motorola products, such as:

You can learn more about these features at Settings > Security & Screen Lock.

When we collect information described in this privacy policy, we will retain it on our servers as long as necessary to support the Motorola Experiences you are using. If you stop using a Motorola Experience, we will delete information uploaded to our servers as required by law and our own policies.

We may transfer, use, and store information that the Motorola Experiences collect outside of the country it came from. These places may include jurisdictions whose privacy laws do not provide equivalent protection to such laws in your home country. We take appropriate steps to treat your information securely and in accordance with this privacy policy, our terms of use, and applicable laws and regulations. Use the Motorola Experiences constitutes your specific consent to the transfer of information described in this privacy policy.

What about my child’s privacy?

The Motorola Experiences are intended for adults and children ages 13 and up who have permission to use them from their parents or legal guardians. We do not seek to collect information about children under the age of 13 and will delete any as soon as we discover it. We also encourage parents to actively supervise their children’s use of the Motorola Experiences.

How do I contact Motorola’s privacy program?

For other questions or requests about the use of your information, including requests to opt out of the collection or use of certain kinds of information, please contact Motorola's Privacy Compliance Program at:

Motorola Mobility LLC
Attention: Privacy Compliance Program
600 North U.S. Highway 45
Mailstop: W4-35M
Libertyville, Illinois 60048 USA

We use and store information that we collect from the Motorola Experiences in the United States of America. Use of the Motorola Experiences outside of the United States constitutes your specific consent to the transfer of information described in this privacy statement, to the United States, even if United States laws may not provide the same level of protection for collected information as laws applicable in your home country.

This privacy policy is subject to change without notice.

We reserve the right to make changes to this privacy policy at any time. If we make a change to this privacy policy, we will make previous versions available so that you can see when changes occurred and what they are. If one or more Motorola Experiences changes the way they collect, store, transfer, or otherwise use Personal Information, we will ask for your permission before activating the new or modified Motorola Experiences.